Here’s why.
There is no money in “business” phones. Blackberries aren’t status symbols. They’re the real-world equivalent of the thick, heavy IT-department-assigned business laptop. They’re staid, boring, and unwanted but people are used to them and, for email, they are quite capable. But that’s about it.
But these phones are increasingly getting a drubbing from IT departments who are starting to support more popular devices including, obviously, iOS and Android phones. No one ever got fired for installing a BES, but you can be sure someone will get fired for not supporting WebDAV standards over the next few years.
You can make lots of money selling hardware to fleet buyers, to be sure. But when those fleet buyers are saving money buy refusing to pay for devices, where do you think consumers are going to go? Back to the same hardware they’ve been saddled with for years?
Their audience has already moved on. I remember a few years ago I was invited onto MTV (and never invited back) to talk about the “top smartphones.” I think it was 2007. These included a Windows Mobile device, a new Sidekick, and, inexplicably, a Blackberry Curve. The results of a viewer survey had the Sidekick beat out the other devices quite handily but what I couldn’t understand was how the Curve, for all its benefits, could have made it onto the list in the first place. The Sidekick was a lifestyle device and even the WinMo-powered Dash by HTC could be seen as a lifestyle device. But the Curve? Never.
RIM has an audience, but that audience is shrinking. Arguably they had a good run, but there are plenty of other devices from other manufacturers – Microsoft included – that have much more cachet in terms of general appeal. Even BBM no longer sounds as enticing as it once did, especially in an era of Facetime, Qik, and Hipchat.
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